Support

Returns Policy

Straightforward returns on industrial freight. Here's exactly how it works.

Defective or warranty issues

If a battery or charger arrives defective or fails within its warranty period, contact us right away — see our warranty page. We'll arrange testing and a repair, replacement, or credit at no freight cost to you.

Order errors

If we shipped the wrong item, we'll correct it at our expense. Please inspect your delivery and report any discrepancy within 5 business days of receipt.

Change-of-mind returns

Unused product in original condition may be returned within 30 days with prior authorization.
Return freight on heavy industrial product is the buyer's responsibility, plus a restocking fee where applicable.
Built-to-order and custom-configured batteries are non-returnable except for defects.

Start a return

Call (248) 399-7900 or email orders@equipment-assets.com with your invoice number to request a return authorization.